Effective Date:

May 1st, 2022

Site(s) Covered:


Refund policy

We handle each return/refund case-by-case with the goal of making our customers happy. We stand behind our products and we want every customer to be satisfied with their purchase. As a small business, we would prefer to work with you to find you a replacement coffee that meets your preferences.


With the increase in damaged, lost and stolen packages we are finding it difficult to afford covering the full cost to send free replacements. We now offer Route Package Protection that you can choose to add to your cart at checkout. Route offers protection on lost, damaged and stolen packages on all orders for a nominal fee. Please note that Route requires a police report to be filed on any orders over $100 in value.

If you are missing an item from your order, please let us know ASAP and we’ll get it on the road to you as quickly as possible.